1. Where does AKSHARA ship to?
We currently ship to customers across Canada and the USA. If you are located outside these regions and wish to purchase our products, please contact our support team for assistance.
2. How long does shipping take?
Canada: Standard shipping takes 5-7 business days.
USA: Standard shipping takes 7-10 business days.
Express shipping options are available at checkout for faster delivery.
3. How much does shipping cost?
Shipping rates vary based on the delivery location and selected shipping method. You can view the final shipping cost at checkout. Free shipping is available on orders over $XX.
4. How can I track my order?
Once your order is processed, you will receive a tracking number via email. You can use this to track your shipment in real time.
5. Do you offer international shipping?
Currently, we only ship within Canada and the USA. However, we are working on expanding our reach. Stay connected for updates!
6. What if my package is delayed or lost?
If your package is delayed beyond the estimated time, please reach out to our customer support team. In case of lost shipments, we will investigate and assist you in resolving the issue.
Return & Exchange Policy
7. What is your return policy?
We want you to love your purchase! If you are not satisfied, you may return your item within 14 days of delivery for a refund or exchange. The item must be unused, in original condition, and with all tags and packaging intact.
8. What items are non-returnable?
Due to hygiene and authenticity reasons, the following items cannot be returned or exchanged:
- Rudraksha beads and gemstones
- Herbal and wellness products
- Opened or used yoga mats
- Custom or personalized orders
9. How do I initiate a return?
To initiate a return, email us at [Your Support Email] with your order number and reason for return. We will provide instructions and a return shipping label (if applicable).
10. Who pays for return shipping?
If the return is due to a defect or wrong item received, we cover the return shipping cost.
If returning for personal reasons (change of mind, wrong size, etc.), the customer is responsible for return shipping.
11. How long does it take to process a refund?
Once we receive and inspect the returned item, refunds are processed within 5-7 business days to the original payment method.
12. Can I exchange an item?
Yes, exchanges are available for eligible items. If you need a different size or product, please contact us within 14 days of delivery.
Need More Help?
For any shipping or return-related concerns, contact us at:
📧 support@aksharaworld.com
📞‪+1 833-370-0333‬
